Job Description – ERP Support Executive
Department: IT / Software Development
Reporting To: Senior System Administrator
Job Location: Lahore
Experience: 2–5 Years
Employment Type: Contract (6 Months)
Duration: 6 Months
1. Job Summary
The ERP Support Executive will be responsible for managing, supporting, maintaining, and enhancing the organization's Enterprise Resource Planning (ERP) systems to ensure smooth and efficient business operations across multiple departments and regional locations.
The role involves ERP configuration, troubleshooting, business process analysis, data management, reporting, user training, and system integration. The successful candidate will work closely with cross-functional teams to understand business requirements, optimize ERP workflows, maintain data accuracy, and ensure effective system utilization.
2. Key Responsibilities
ERP System Management
- Manage, configure, and maintain ERP systems, preferably Microsoft Dynamics 365 Business Central (MBC).
- Provide technical and functional support to ERP users and resolve system-related issues.
- Monitor ERP system performance and coordinate with vendors for upgrades, fixes, and enhancements.
- Support ERP implementation, deployment, and rollout of new modules and functionalities across regional locations.
Business Process Analysis
- Understand, analyse, and document business processes across various departments.
- Identify process gaps and recommend ERP-based solutions to improve operational efficiency.
- Collaborate with management and stakeholders to align ERP workflows with business requirements and organizational policies.
Data Management
- Maintain ERP master data, including customers, suppliers, inventory, items, Bills of Materials (BOM), and Chart of Accounts.
- Conduct regular data audits and validation to ensure accuracy and integrity.
- Support data migration, reconciliation, and reporting activities.
- Generate and analyse reports using Microsoft Excel, Power BI, and ERP reporting tools.
Reporting & Dashboard Development
- Develop and maintain MIS reports, KPIs, dashboards, and analytical reports.
- Automate routine reporting processes for management and relevant departments.
- Analyse data trends and provide actionable insights to support business decision-making.
User Training & Support
- Provide ERP training and ongoing assistance to end users.
- Develop user manuals, SOPs, and system documentation.
- Promote effective ERP utilization and ensure smooth user adoption.
- Act as the first point of contact for ERP-related queries and technical issues.
Systems Integration
- Coordinate ERP integration with other business applications, including CRM, POS, HRMS, E-commerce, and Warehouse Management Systems (WMS).
- Collaborate with internal and external technical teams to facilitate API-based integrations.
- Support system automation and process improvement initiatives.
Security & Compliance
- Manage user roles, access permissions, and authorization controls within ERP systems.
- Ensure data security, system backups, and compliance with organizational IT policies.
- Assist in internal and external audits related to ERP access, system controls, and data management.
3. Job Requirements
Academic Qualifications
- Bachelor's degree in Information Technology, Computer Science, Management Information Systems (MIS), or a related field.
Professional Experience
- 2–5 years of relevant experience in ERP Support, ERP Administration, MIS, Application Support, Business Systems Analysis, or a similar role.
- Hands-on experience with ERP implementation, configuration, and technical/functional support.
- Experience with Microsoft Dynamics 365 Business Central (MBC) will be highly preferred.
Technical Skills
- Strong understanding of ERP platforms, particularly Microsoft Dynamics 365 Business Central.
- Proficiency in SQL queries, database management, and data analysis.
- Hands-on experience with Microsoft Power BI and advanced Excel reporting.
- Understanding of APIs, system integrations, and workflow automation.
- Knowledge of ERP modules and cross-functional business processes.
Core Competencies
- Strong analytical, troubleshooting, and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Strong attention to detail and data accuracy.
- Ability to manage multiple priorities and work under pressure.
- Effective coordination with vendors and technical teams.
- Knowledge of cybersecurity and data protection best practices.
4. Decision-Making Authority
- Authorized to resolve routine ERP and IT-related issues and recommend appropriate technical solutions.
- Provide technical recommendations regarding IT purchases, software solutions, and vendor selection within approved budgets.
- Escalate major IT investments, system changes, and policy-related decisions to the relevant management.
5. Key Performance Areas (KPIs)
- ERP system availability and performance.
- Timely resolution of ERP-related issues and support requests.
- Accuracy and integrity of ERP master and transactional data.
- Successful implementation and deployment of ERP modules.
- Effectiveness of MIS reports and dashboards.
- User satisfaction, training, and ERP adoption.
- Successful system integrations and process improvements.
6. Key Internal & External Interactions
Internal Stakeholders
- Senior System Administrator
- IT and Software Development Team
- Finance and Accounts Department
- Sales and Operations Teams
- Procurement and Supply Chain Teams
- Senior Management
External Stakeholders
- ERP Software Vendors
- Third-Party Service Providers
- External Technical Consultants
Nature of Interaction
- ERP support, troubleshooting, and issue resolution.
- Business requirements gathering and process improvement.
- System implementation, integration, and vendor coordination.
- Reporting, documentation, and project updates.
