๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป: Lahore, Pakistan
๐ฆ๐ต๐ถ๐ณ๐: Night Shift (North American Client)
๐๐ผ๐ฏ ๐ง๐๐ฝ๐ฒ: Full-Time | Onsite
๐๐๐ฎ๐ถ๐น๐ฎ๐ฏ๐ถ๐น๐ถ๐๐: Immediate Joiners Preferred
Are you passionate about helping customers and resolving their concerns? We are looking for a Customer Service Representative (CSR) to join our team and support a North American client.
๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐
- Handle inbound customer calls and respond to customer inquiries professionally.
- Understand customersโ concerns and provide accurate, timely solutions.
- Resolve customer queries related to services, requests, and general support.
- Communicate clearly and professionally while maintaining a positive customer experience.
- Handle customer complaints patiently and ensure appropriate resolution.
- Maintain accurate records of customer interactions and follow up when required.
- Escalate complex issues to the relevant team whenever necessary.
- Ensure customer satisfaction through effective communication and problem-solving.
Requirements
- Excellent verbal communication and interpersonal skills.
- Strong listening, problem-solving, and customer-handling abilities.
- A customer-focused attitude with patience and a professional approach.
- Ability to handle inbound B2C customer calls confidently.
- Good command of spoken English and the ability to communicate effectively with North American customers.
- Willingness to work onsite in Lahore during the night shift.
- Immediate availability to join is highly preferred.
- Previous experience in customer service, call centers, or customer support will be an advantage.
๐ช๐ต๐ฎ๐ ๐ช๐ฒ ๐ข๐ณ๐ณ๐ฒ๐ฟ
Full-time employment opportunity
Five working days per week
No sales targets
No sales responsibilities
No overtime requirement
Opportunity to work with a North American client
A professional and supportive work environment
