Job Description – Customer Relationship Officer
Location: Lahore, Pakistan
Employment Type: Full-Time - Night Shift
Work Mode: Onsite
Job Summary
We are looking for a proactive and customer-focused Customer Relationship Officer to manage customer interactions, build strong relationships, address customer inquiries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication, problem-solving, and interpersonal skills.
Key Responsibilities
- Build and maintain positive relationships with existing and potential customers.
- Handle customer inquiries through calls, emails, and other communication channels.
- Address customer complaints and resolve issues in a timely and professional manner.
- Follow up with customers to ensure satisfaction and maintain long-term relationships.
- Provide accurate information about company products and services.
- Maintain customer records, interaction logs, and follow-up reports.
- Coordinate with internal departments to ensure timely resolution of customer concerns.
- Identify opportunities to improve customer experience and service quality.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in customer service, customer relationship management, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal, negotiation, and problem-solving abilities.
- Customer-oriented mindset with the ability to handle difficult situations professionally.
- Proficiency in MS Office and CRM tools.
- Ability to multitask and work in a fast-paced environment.
