Position Overview
athGADLANG is seeking a proactive and detail-oriented Community Support & Operations Specialist to manage community engagement, provide operational support, coordinate daily activities, and ensure smooth communication with community members and stakeholders. The ideal candidate should have strong communication, coordination, problem-solving, and organizational skills.
Key Responsibilities
- Manage day-to-day community support activities and respond to inquiries across communication channels.
- Build and maintain positive relationships with community members, clients, and stakeholders.
- Coordinate community activities, events, meetings, and engagement initiatives.
- Monitor community feedback, address concerns, and escalate issues when required.
- Support daily operational tasks and ensure smooth execution of assigned activities.
- Maintain accurate records, reports, databases, and operational documentation.
- Coordinate with internal teams to resolve queries and ensure timely follow-ups.
- Track operational activities, deadlines, and deliverables.
- Identify opportunities to improve community engagement and operational processes.
- Prepare regular reports on community activities, performance, and support requests.
Requirements & Qualifications
- Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field.
- 1–3 years of experience in community support, operations coordination, customer service, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal, organizational, and multitasking abilities.
- Proficiency in MS Office, Google Workspace, and communication tools.
- Ability to handle multiple tasks, prioritize responsibilities, and meet deadlines.
- Strong problem-solving skills with a customer-centric approach.
- Ability to work independently and collaboratively within a team.
