Job Description: Community Success & Accounts Receivable (AR) Specialist
Location: Lahore, Pakistan
Employment Type: Full-Time - Night Shift
Work Mode: Onsite
Position Overview
We are looking for a proactive and detail-oriented Community Success & Accounts Receivable (AR) Specialist to manage community engagement, maintain strong stakeholder relationships, and support accounts receivable operations. The ideal candidate will have excellent communication skills, a customer-focused approach, and the ability to manage payment follow-ups and financial records efficiently.
Key Responsibilities
Community Success & Operations
- Build and maintain positive relationships with community members, clients, and stakeholders.
- Respond to inquiries, resolve concerns, and ensure a positive community experience.
- Coordinate community activities, engagement initiatives, and operational tasks.
- Monitor community feedback and identify opportunities to improve engagement.
- Maintain accurate records of interactions and follow-ups.
Accounts Receivable (AR)
- Prepare and issue customer invoices accurately and on time.
- Monitor outstanding receivables and follow up with clients regarding overdue payments.
- Maintain accurate accounts receivable records and payment tracking.
- Reconcile customer accounts and investigate payment discrepancies.
- Coordinate with internal finance teams to resolve billing and collection issues.
- Prepare regular AR aging reports and payment status updates.
Requirements
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- 1–3 years of relevant experience in Accounts Receivable, customer support, community management, or operations.
- Basic understanding of invoicing, payment tracking, and account reconciliation.
- Strong verbal and written communication skills.
- Proficiency in MS Excel and accounting software.
- Excellent organizational, problem-solving, and follow-up skills.
- Ability to manage multiple responsibilities and meet deadlines.
