Job Purpose
The successful candidate will be responsible for overseeing cash handling operations, transaction reconciliations, and financial controls across multiple locations. The role ensures the accuracy, security, and integrity of physical cash and digital payment transactions while maintaining compliance with internal policies and audit requirements. Working closely with Finance, Treasury, IT, Operations, and external payment service providers, the candidate will support efficient cash operations, accurate reporting, and continuous process improvement.
Key Responsibilities
Oversee the physical handling of cash across all locations, ensuring secure storage, transfers, and deposits in accordance with established procedures and internal control standards.
Implement and monitor financial control procedures to minimise the risks of theft, loss, fraud, and cash handling discrepancies.
Coordinate with payment aggregators and service providers to ensure seamless processing, integration, and reconciliation of digital and card-based transactions.
Ensure timely and accurate reconciliation of credit card and digital payment transactions, investigating discrepancies and following up on chargebacks.
Supervise and provide daily operational guidance to Cash Control Associates, ensuring cash point activities comply with established policies and procedures.
Maintain accurate and secure records of physical cash and digital transactions in accordance with internal policies and audit requirements.
Review and validate daily, weekly, and monthly financial reports, including:
Cashier reconciliation reports for each location.
Daily and weekly sales reports (DSR).
Third-party revenue-sharing reports.
Promotions, discounts, and complimentary booking reports.
Monitor the accuracy and completeness of system-generated reports, including BOT-generated reports, and perform manual checks and reporting where required.
Analyse cash flow and point-of-sale (POS) data to identify discrepancies, trends, and operational improvement opportunities, providing relevant insights to Finance and Operations teams.
Coordinate with IT, Treasury, Finance, Operations, and payment service providers to resolve issues relating to payment systems, BCRM/CDM functionality, and transaction reporting.
Support internal and external audits by maintaining supporting documentation and ensuring the availability of accurate transaction records.
Identify opportunities to strengthen internal controls, improve reconciliation processes, and enhance the efficiency of cash operations.
Required Qualifications and Skills
Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.
Relevant experience in cash operations, cash control, financial reconciliation, or payment operations.
Practical experience managing physical cash handling, cash deposits, and transaction reconciliation.
Knowledge of card payment systems, digital payment platforms, payment aggregators, and point-of-sale (POS) systems.
Experience reviewing sales reports, cashier reconciliations, revenue-sharing reports, and transaction records.
Understanding of financial controls, fraud prevention, cash security procedures, and audit requirements.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Experience working with financial systems, payment platforms, and reporting tools.
Strong analytical, numerical, and problem-solving skills.
Excellent attention to detail and accuracy in financial reporting and reconciliations.
Strong communication and coordination skills, with the ability to work effectively across multiple departments.
Ability to supervise daily operations, manage competing priorities, and resolve discrepancies within established timelines.
Preferred Attributes
Experience supervising cash control teams or associates.
Familiarity with BCRM/CDM systems and automated reporting tools.
Experience coordinating with payment service providers and resolving transaction-related issues.
Strong understanding of multi-location cash operations and reconciliation processes.
A proactive approach to risk management, operational efficiency, and continuous improvement.